General Questions

We want to ensure that you have a clear understanding of what our refund policy entails, allowing you
to make informed decisions about your purchases.

We're ThemePure—Your trusted partner for outstanding websites since 2017. . We make digital product with top-notch quality, creativity, and the latest tech. Let's build something amazing together!

Whether you're using a paid or free product, we kindly request that you utilize our contact form for all your inquiries, concerns, and guidance needs. Additionally, you have the option to engage with our community through the join our discussions on our Facebook groups. Your interaction is valuable to us, and we are here to assist you effectively, regardless of your product choice.

Yes, all of our paid themes support RTL.

We maintain a customer-friendly 30-day* refund policy; however, refunds cannot be requested based on claims related to features not included in your purchased theme or plugin. To learn more about our refund policy, please review the details provided.

Certainly, we offer complimentary installation for our products, exclusively. If needed, dummy data can be imported. Please note, this service is for our products only, and you can request it through our contact form.

Certainly, you have the option to share the password. However, we strongly advise against sharing the password for your live website. It is safer to provide the password for your demo website instead.

When you acquire one of our products, downloading it is the next step for usage. Begin by logging into the ThemePure site, proceeding to "My Account" > "Dashboard," where you will discover the download section. Should you encounter any issues, please don't hesitate to reach out to our support team for assistance.

When you invest in a lifetime plan, your access to support and updates extends for as long as the products remain available in the market. For other plans, such as the 1-year update and support plan, the duration is calculated from the date of purchase.

Certainly, we provide customization services to meet your specific needs and preferences. Our team is ready to tailor our products to your requirements, ensuring a personalized and seamless experience. Please contact us to discuss your customization needs and receive a tailored solution.

We accept payments by all major credit cards, including Visa, MasterCard, American Express, Discover, JCB, and UnionPay. When customers choose a Credit Card as their payment method, they will be asked to enter their Card Number, Expiration date, and Security Code.