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Refund Policy

Try Before Purchase

We highly recommend trying out our live demos or test versions for each product available on our site. Please thoroughly assess the plugin, ask any questions, and ensure your satisfaction before making a purchase. For inquiries, our dedicated support team is available during workdays. Feel free to open a support ticket at [email protected] for assistance.

Pre-refund Request Guidelines

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  • Review the installation guide and product documentation.
  • Explore the product's support forum, Facebook Community page, and Blog for possible issue resolutions.
  • Get in touch with our Support team to resolve your current issue.
  • Confirm that the product aligns with its intended use and purpose by referring to the product description.

Refund will be given if:

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  • The product is completely non-functional
  • Items that have not been downloaded
  • Item has a security vulnerability

When Not to Expect a Refund

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  • Renewals or upgrades will not be eligible for refunds.
  • You don’t want it after you’ve downloaded it
  • Refunds will only be issued for the first purchases within the first 30 days.
  • You are asking for a feature that doesn’t exist on our demo site and/or in the PRO plugin(s).
  • We don’t offer any refund for any item that you buy/bought at a discounted price.
  • The item did not meet your expectations or you feel the item is of low quality. We request please check the demo before buy.
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You assert your eligibility for a refund but fail to provide adequate refund justification.

Important Notice: Sharing licenses is strictly prohibited, and any such action will result in immediate deactivation of the license(s) and subscription.

What to Keep In Mind

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  • While you have the option to cancel your account at any time, it's important to note that cancellations are non-refundable.
  • Should you receive a refund, you will no longer have access to the premium products you've downloaded.
  • Following the refund, your license will be promptly deactivated, and premium feature restrictions will take effect within 24 hours.
  • Please be aware that depending on your region of residence, it may take up to 14 days for refunds to appear in your account.

The preceding notice also extends to all licenses included in our membership plans. If you require additional information, please don’t hesitate to reach out to us.

Last revised on October 15, 2023. ThemePure retains the right to alter or amend the above content without prior notice.